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F.A.Q.s

1. What is Panchakarma Ayurveda Shop?

Panchakarma Ayurveda Shop is largest online store for Ayurvedic medicine and Panchakarma Products. We deliver the need of our customers ASAP.

2. What is the benefit of buying from Panchakarma Ayurveda Shop?

Motto is straight: We want to offer the best services for our customers. Our try to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.

3. Where is the office of Panchakarma Ayurveda Shop located?

Head Office Address - M6 Amardarshan 28/2 old Palasia Saket Square Indore -452018. Madhya Pradesh India.

4. What's the minimum order value required to place an order?

No minimum amount is required to place an order, however every order is charged with delivery charges which is paid by customer for home delivery.

5. How do I know my order has been confirmed?

After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id confirming the order.

6. How do I check my order status?

We will ship your package within 48 hrs of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. In case you do not receive an email from us within 48 hrs of placing an order please check your spam folder.Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.

7. Is it safe to use my Credit Card Online at drshahs.co.in?

We accept all cards issued in India. International credit/debit card transactions are also accepted through Paypal, so now you can place orders with Panchakarma Ayurveda Shop from outside India and we will ship it to your address(as of now only in India). All your transactions online are protected & secured by SSL (secure socket layer) technology from CC Avenue or Paypal, it encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

8. What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 48 hrs and the money will be returned to you in the same mode by which the payment was made (i.e. Credit Card or Cheque) within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.

9. Are there any other hidden charges like Octroi or Entry tax?

You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

10. How are the products packaged?

Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.

11. Is it mandatory to register before placing an order?

You can place your order by just providing us with your email address. However,it is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.

12. How long will it take to receive my orders?

For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas, the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.

13. Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

14. What happens if I am not available at the time of delivery?

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

15. What is your Return Policy?

We have a 7 days return policy for all items. For detail please see Return Policy.

16. Do i need to produce or upload the prescription from my Ayurvedic physician before placing order?

It is not needed untill specified during the order of some Ayurvedic Products / medicine. If your product need a prescription to be uploaded make sure it is a scan of original, updated recently and duely signed and stamped by your physician. non comliance to this may lead to cancellation of your order.

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