Return & Cancellation Policy
At panchakarma Ayurveda Shop we try to have a hassle free return policy. After receiving a product in a damaged, defective, expired or not as described in the individual product; you may also conveniently do return the product within 7 days of delivery.
Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies, and accessories.
For any returned or undelivered orders, partial or whole, the user will not be eligible to avail of the offer used to purchase the original order. The benefit of the offer would also not be included in the refund provided. If the product(s) returned are part of any free offer, Eg: Buy 3 get 1 free or Buy 1 get 1 free, all the products related to the offer would have to be returned by you, as they have been purchased as part of a group offer. The refund/replacement process would only be initiated once all the products have been returned.
From time to time, we may provide a free sample or gift along with our orders which are eligible for the offer. These samples/gifts will not be eligible for return/replacement/refund under any circumstances.
How to Return a product :
Simply go to customer service in the bottom menu of the website Panchakarma Ayurveda Shop and click “Returns”. Fill up the form and submit us. We will then contact you as to how the returns will be processed ASAP.
Limitation on refund amount for courier charges
Panchakarma Ayurveda Shop is not liable to pay any amount for charges incurred for returning the product.
Transactions & Cancellations Policy
Credit Card Details
You hereby agree, understand and confirm that the credit card details provided by you for availing of services on the website will be correct, accurate and current. Under no circumstances, you shall use a credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to us. The card details will not be utilized and shared by us with any of the third parties unless required for fraud verification or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove it otherwise' shall be exclusively on you.
Fraudulent /Declined Transactions
In case of fraudulent use of the site, we reserve the right to recover the cost of goods, collection charges and lawyers fees from a person(s) concerned. We reserve the right to initiate legal proceedings against such person(s) for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
Cancellations by the Customer
In case we receive a cancellation notice and the order has not been shipped to us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be canceled and you will have to check our return policy on those orders.
Cancellation by Panchakarma Ayurveda Shop
Under certain circumstances, it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.
No Compensation Policy:
If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given other than the Return and refund or Exchange of the product.The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as a loss to business cases. D Shahs holds the rights to cancel orders and block accounts of such customers without any prior notice.