Return Policy

We have a 7 day return policy for all items.

Dr Shahs / PANAYU SHOP will accept Return or Exchange only if the following conditions are met.

  1. The labels and seal on the product should be intact.
  2. The product should be unused and in an undamaged condition.
  3. The item needs to be returned along with the original packaging.

For any returned or undelivered orders, partial or whole, the user will not be eligible to avail of the offer used to purchase the original order. The benefit of the offer would also not be included in the refund provided. If the product(s) returned are part of any free offer, Ex: Buy 3 get 1 free or Buy 1 get 1 free, all the products related to the offer would have to be returned by you, as they have been purchased as part of a group offer. The refund/replacement process would only be initiated once all the products have been returned and received at our end.
From time to time, we may provide a free sample or gift along with our orders which are eligible for the offer. These samples/gifts will not be eligible for return/replacement/refund under any circumstances.

Refund of Amount : It takes about 7 – 14 working days to process the refund and credit the amount to the customers bank account.

Limitation on refund amount for courier charges

Dr Shahs or Dr Shahs Panchakarma Ayurveda, PANAYU or Shop is not liable to pay any amount for charges incurred for returning the product.